Fewer steps
Research cut key flows from 5–6 steps to 2–3.

Research cut key flows from 5–6 steps to 2–3.
Onboarding explains savings, susu groups and loans in three screens. OTP and PIN come early, so people feel safe before they move money.
Home is built around the wallet balance and quick actions: transfer, mobile money, bank, susu and loans. Balances run in both Liberian and US dollars, and mobile money works with MTN and Orange.
Sending money takes four clear steps, from amount to confirmation to receipt.
The brief changed often, which pushed me to design a system that bends without breaking.